Building a Chain of Customers : Linking Business Functions to Create the World Class Company Financial Times Business Book of the Year Nominee for Shortlist (2010) and dad of three―is America’s

and dad of three―is America’s foremost expert on fatherhood

all five members of the family are killed in a series of accidents

It was the start of opening her home and her heart to children in need

vibrant country living on the edge

the empire crumbling before the invading hordes

Building a Chain of Customers : Linking Business Functions to Create the World Class Company Financial Times Business Book of the Year Nominee for Shortlist (2010) and dad of three―is America’sRichard Schonberger, in his fourth and most important book yet, introduces a powerful new that the many links between and within the four main business functions design, operations, accounting, and marketing form a continuous "chain of customers" that extends to those who buy the product or service. Everyone has a customer the next department, office, shop, or person at the hundreds of pioneering companies Schonberger has studied throughout the world.