The Gentle Art of Verbal Self-Defense at Work Allen Lane The Penguin Press but can't seem to get

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The Gentle Art of Verbal Self-Defense at Work Allen Lane The Penguin Press but can't seem to getFor some employees, verbal abuse can be the everyday language of doing business. Defending yourself from verbal abuserscalmly, professionally, and successfullycan be crucial to your on the job success. Suzette Haden Elgin, a nationally recognized linguistics expert and author, applies her proven techniques for combating verbal attacks to common workplace situations. Her strategies help you recognize and defend yourself from verbal abusefrom casual