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Public Administration in India: Towards a Citizen Centric Governance Lotions Experience the radiant glow ofPublic Administration in India: Towards a Citizen Centric Governance Public Administration has undergone a change both in theory and practice. The issues of concern have broadened with globalisation, privatisation, and information technology. The role of the state itself has changed from provider of services to facilitator. In the emerging scenario, attempts have been made to improve the performance of the administrative systems and structures and the